Customer-Centered Systems Intelligence in Wellbeing Service Ecosystems

How is service providing changing along with the digitization of wellbeing services?

Venue: Aalto  Open Innovation House (OIH)Maarintie 6 (earlier Otaniementie 19), Otaniemi, Espoo

MORFEUS “Future value creation in wellbeing service networks” is a joint cross-disciplinary research project of Aalto University (SimLab) and Laurea University of Applied Sciences (01/01/2015–30/6/2017, funded by Tekes and 14 partners). In the project, the actors of the ecosystem are mapped and relations between them explored to reveal required improvements in collaboration processes and knowledge sharing. The focus is on mental health, child protection, pupil service and substance abuse related services. Digitization enables novel ways to facilitate knowledge sharing and collaboration. This is an ideal moment to view the social and health care field as ecosystems with common goals and real life requirements. In MORFEUS, we have developed the idea of Service Information Modeling (SIM) including prototypes of digital user views based on data on experiences of customers, service providers and decision makers in a few municipalities in Southern Finland.

We warmly welcome you to participate in this open seminar launching intermediate results of the research project MORFEUS and to discuss the topics of future  wellbeing services:

• How to enable systems intelligent behavior in the future digital wellbeing service ecosystem?
• How is the customer's role changing along with the digitization of wellbeing services?
• What does digitization and information modelling have to offer to the decision-maker in the wellbeing service ecosystem?
• How to facilitate boundary crossing multi-professional collaboration in the wellbeing service ecosystem with new digital tools?

Programme

11:45 Coffee

12:00 Welcome -  Professor  Riitta Smeds, Aalto University, Director of SimLab

12:10 Systems Intelligence in the Wellbeing Service Ecosystem - Professor Esa Saarinen, Aalto University

• Esa Saarinen and Raimo P. Hämäläinen introduced the concept of Systems Intelligence in 2004. "We seek to distribute knowledge and stimulate interest in Systems Intelligence in different fields including management practices, learning organizations, education, human relationships, etc"
  www.esasaarinen.com
  https://people.aalto.fi/index.html#esa_saarinen

13:10  Concepts and prototypes of digital tools and information modeling for future customer-centered wellbeing services  - research results presented by MORFEUS team members: Soile Pohjonen, Marika Noso and Anna Salmi (Aalto University), Lauri Majuri and Roni Nukarinen (Laurea Univeristy of Applied Sciences)

14:10  Break

14:25  Future Wellbeing services in the Digital Age - from Estonian and Finnish perspectives - Madis Tiik, Senior Advisor of Sitra

• Madis Tiik, MD, PhD (Healthcare engineering), pioneer in digital health services development in the Estonian data exchange layer X-road. As medical doctor with strong knowledge in IT he provided professional expertise to ensure the new Estonian Electronic Health Record services being developed to serve the best interests of medical staff and patients. In September 2012 he started as a senior adviser in Finnish Innovation Fund Sitra, advising the self-care service development projects and about the integrations in ehealth.www.madistiik.com

15:25 Closing

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In Finland, a fundamental social and health care reform is in progress. Reform plans present counties as new organizations to bear holistic responsibility. These counties will form wellbeing service ecosystems with the obligation to realize new goals. Freedom of choice as well as co-responsibility of customers are two of these goals. However, service providers and authorities lack working methods and digital tools, which actually enable systems intelligent cross-organizational collaboration and knowledge sharing. How the measures set, for example, by legislation promote these goals in real life tends to remain unsolved.

Register now!

The seminar is free of charge. Please register here by 17 October!

The seminar is organised by the MORFEUS project.